Frequently Asked Questions
What does a water softener actually do?
A water softener removes calcium and magnesium from water. These minerals cause limescale build-up inside pipes, heaters, and appliances. The softener...
How much does the Water Softener cost?
The Softener Series is supplied globally under Delivered Duty Paid (DDP) terms. Pricing is structured from Switzerland and includes international frei...
What are the maintenance and running costs of the Softener?
The Softener Series has low and predictable running costs. Ongoing maintenance mainly involves refilling softener salt and minimal electricity use for...
What are the maintenance and running costs of Flow 2?
Flow 2 has predictable, low ongoing running costs. Maintenance primarily involves periodic filter replacement and minimal electricity use for UV steri...
What does Delivered Duty Paid (DDP) include?
Delivered Duty Paid (DDP) means we handle international freight, customs clearance, and import duties before the unit reaches you. The system arrives ...
Do you provide installation?
No. Installation is carried out locally by a qualified plumber or technician. Flow 2 and the Softener are whole-property systems that connect to: Main...
Where can I find technical specifications and product documentation?
Core technical specifications for Flow 2 and the Softener Series are available on our website. Detailed installation manuals and system documentation ...
Do I need both Flow 2 and a Softener?
It depends on your water quality and your goal. Flow 2 protects against bacteria, microorganisms, and suspended contaminants. The Softener removes har...
Can the system be relocated after installation?
Yes. Both Flow 2 and the Softener Series can be relocated if required. Relocation must be carried out by a qualified plumber or technician to ensure p...
Where is the system installed and how much space does it need?
Both Flow 2 and the Softener are installed at the main water entry point of your property, typically in a pump room or service area. They are whole-pr...
Can Flow 2 and the Softener be installed before or after a villa is built?
Yes. Both Flow 2 and the Softener can be installed either during construction or after a villa has already been completed. Installing during the build...
Can you review my water lab report and confirm if your system will work?
Yes. You can send us your water lab report and we will review it to confirm whether Flow 2, the Softener, or a combined solution is appropriate for yo...
Where are you based?
Driink.Me LLC is registered in Switzerland, with a representative business registered in Indonesia (PT Amerta Tirta Nusantara) supporting our Southea...
What are the maintenance and running costs of Flow 2?
Flow 2 has predictable, low ongoing running costs. Maintenance primarily involves periodic filter replacement and minimal electricity use for UV steri...
Which type of water piping is safest and most durable for my property?
Several types of pipes are commonly used in plumbing systems, including PVC, PPR, PEX, copper, and stainless steel. Each material has different advant...
How Do I Choose the Right Water Treatment System?
The correct water treatment system depends on measured water parameters and hydraulic demand. System selection should be based on laboratory analysis ...