Do you provide installation?

No. Installation is carried out locally by a qualified plumber or technician.

Flow 2 and the Softener are whole-property systems that connect to:

• Main water entry

• Drain line

• Standard power supply

Any qualified plumbing professional can install the system using the provided technical documentation.
Because we operate internationally, we do not maintain global installer partnerships.

We support installation by providing:

• Full technical specifications

• Plumbing connection diagrams

• Pre-installation suitability review (photos)

• Remote support if required

This ensures smooth integration without requiring proprietary technicians.

Installation should be completed by:

• Licensed plumber

• Qualified water technician

• Experienced building contractor

We recommend confirming:

• Main water line access

• Drain availability

• Adequate service clearance

before scheduling installation.

We supply certified equipment.
Installation workmanship remains the responsibility of the local installer.

• Where is the system installed and how much space does it need?

• What does Delivered Duty Paid (DDP) include?

installation service
local plumber installation
do you install
installer requirements
plumbing responsibility

Delivered Duty Paid (DDP) means we handle international freight, customs clearance, and import duties before the unit reaches you.
The system arrives ready for local installation without unexpected import charges.

DDP includes:

• International shipping

• Export documentation

• Import customs clearance

• Import duties and taxes

• Delivery to the agreed destination

You do not need to arrange freight or customs brokers.

DDP does not include:

• Local installation

• Plumbing modifications

• Civil works

• Electrical upgrades

These are handled locally by your contractor or plumber.

DDP ensures:

• Transparent pricing

• No hidden import costs

• Smooth cross-border logistics

• Predictable delivery

This model allows us to scale internationally without local warehousing in every country.

DDP is structured for:

• Switzerland

• Indonesia

• Other selected regions

Please contact sales to confirm availability in your country.